Date of Last Review: December 31, 2015
“GRIPHENS®” means GRIPHENS (PRIVATE) LIMITED
“user” means any person accessing any part of the web site
We require contracts for most of our services, but in some cases, if a contract was not completed and you or your company is utilizing a service that has a monthly fee, GRIPHENS® requires a full 30 day written notice of cancellation before we cancel your service.
You may return new, unopened items sold and fulfilled by GRIPHENS® within 30 days of delivery for a full refund. Items must be returned in their original product packaging. We’ll also pay the return shipping costs if the return is a result of our error. To obtain a Return Authorization Number please email firstname.lastname@example.org. Please provide your name, address, email address, phone number, name or description of product, original order number if available, date of purchase and reason for the return request. We will email you with a Return Authorization Number and instructions as to where the product should be sent. Unless we have made an error in fulfilling the original order return shipping costs will be your responsibility.
Once your return request is accepted you should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
GRIPHENS® does not accept returns of items purchased from partners of GRIPHENS®. Refund request must be made through the direct seller.