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You Think, We Deliver!

GRIPHENS has the expertise to build for you custom e-Commerce and CRM solutions and fulfill your need to get your solution up and going. Our CRM development and consulting services will assist you with training, CRM solution setup and help you with a strategy from beginning to end. We work hard to ensure your processes, staff and technology are all working toward achieving your business goals.

What is CRM and why you need this?
Customer Relationship Management (CRM) combines business processes, people, and technology to gain insight into the behavior and value of customers. CRM is a central database of customer information that is utilized by marketing, sales, accounting, and customer service/support. Using CRM helps companies to reduce costs and increase profitability by solidifying customer loyalty.

How CRM can help your business?

  • Manage data to grow your organization
  • Increased visibility into data and forecast
  • Shortened Sales Cycle
  • Improve Customer Retention
  • Increase Customer Satisfaction
  • Boost Customer Loyalty
  • Improve Sales Effectiveness
  • Increase Customer Satisfaction
  • Improve Communications
  • Improve Management Effectiveness
  • Improve Customer Service/Tech Support
  • Opportunity tracking with sales stage and percentage likelihood
  • Corporate Calendar Management, for arranging calls and meetings
  • Integrated Inbound and Outbound Email, which is automatically added to account and contact history
  • Document Management
  • Marketing Campaign Management
  • Project Management

e-Commerce Solutions
Our e-commerce websites have open, scalable architectures, which allow our clients maximum flexibility to evolve their e-business systems with minimal technology constraints. Scalability and Quality Assurance are the key areas we focus on during our development process. We provide complete e-commerce services such as online credit card transactions, online credit card verification and “shopping cart” technology to businesses looking to expand their marketing strategies to include the world wide web.

Our key areas of expertise are:

  • Extensive Catalog Management
  • Interactive Shopping Carts
  • Complete, Secure Ordering Capabilities
  • B2B Exchanges
  • Internet Auction Sites
  • Customer Relationship Management
  • Enterprise Resource Planning
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