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Expend Your ITSM Knowledge And Skills

3 Days Training Workshop

Learn from Certified ITIL® of the Industry Practitioners. They will Mentor and Coach you for ITIL V3 Foundation Certification Achievement & Career Advancement in the prestigious profession of ITSM (IT Service Management).

Program Overview:
ITIL (Information Technology Infrastructure Library) is a well known framework for IT Service Management, that’s widely accepted and applied worldwide. Key to successful implementation of ITIL in an organization is having management commitment and raising awareness of ITIL with all the departments and functions. ITIL V3 is a set of best practices & guideline defines the processes for an effective IT Service Management. ITIL professionals are highly sought by many organizations, and ITIL certification is a requirement in increasing number of job openings.

GRIPHENS offers the ITIL V3 Certification Exam Prep Training program, gives an overview on ITIL V3 processes and best practices for IT Service Management. This prepares the participants for the Foundation exam as well as explain the certification process and levels.

This ITIL v3 Foundation Certification Program is an interactive training delivery, with classroom lectures, exercises and mock exams to support the theoretical concepts. These go much beyond just enabling the course participants successfully clear the ITIL V3 Foundation examination on first try, while explaining the practical concepts that facilitates implementation of these good practices within their organization.

Program Outline:

  • Overview of ITIL & ITSM Career
  • Overview to Service Management
  • Service Management as a Practice
  • Key Concepts in Service Management
  • Service Management Processes
  • Service Management Functions
  • ITIL® Qualification Scheme
  • Summary and Exam Preparation
  • Mock Exam Simulation & Practice

Who Should Attend?
IT Directors, IT Managers, IT Service Managers/Providers, Business Process Owners, Consultants & Individuals who expend the knowledge and skills of the internationally recognized best practice terminology, structure, basic concepts and the core principles of ITIL® v3 practices for Service Management & Ensure ITIL V3F Certification.

Program Fee:
 (Tuition Fee & Reg./Admin Fee)
(Including Training Material, Certificate, Lunch & Tea breaks)

10% Early Registration Discount & Special Discount for Group Registration.

For further Information and program details contact us.

Training Cancellation & Rescheduling Policies

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